# Pivra > Pivra is an Australian AI chatbot platform for website enquiries, lead and quote capture, appointment handoff, human escalation, analytics, and business integrations. Use the Help Centre and pricing page as canonical product documentation. Public marketing pages explain use cases; they do not override plan entitlements or in-product security controls. ## Complete training text - [Pivra product and Help Centre corpus](https://www.pivra.ai/llms-full.txt): Consolidated plain text intended for AI retrieval and Pivra chatbot training. ## Primary pages - [Home](https://www.pivra.ai/) - [Pricing](https://www.pivra.ai/pricing): Current AUD plans, quotas, and feature entitlements. - [Features](https://www.pivra.ai/features) - [Integrations](https://www.pivra.ai/integrations) - [Help Centre](https://www.pivra.ai/help): Setup, security, installation, training, and operations guidance. - [Privacy](https://www.pivra.ai/privacy) - [Terms](https://www.pivra.ai/terms) - [Contact](https://www.pivra.ai/contact) ## Help Centre - [Appointment booking — Calendly and Google Calendar](https://www.pivra.ai/help/appointment-booking): Let customers book appointments directly from the chat using Calendly, Google Calendar, or any scheduling tool. - [Install your chatbot on any website](https://www.pivra.ai/help/install-widget): Use the secure WordPress connection, popup snippet, inline embed, or direct link and verify that Pivra can see the widget. - [Integrations overview](https://www.pivra.ai/help/integrations): Automatically send leads to your favourite tools the moment someone submits their details in chat. - [Setting up lead capture](https://www.pivra.ai/help/lead-capture): Collect visitor names, emails, and phone numbers directly from the chat widget. - [Human handoff — live agent takeover](https://www.pivra.ai/help/live-agent): Let visitors escalate to a human agent in real time. Agents claim, reply, and resolve from the dashboard while the AI stays silent. - [Publish, pause, or test a chatbot](https://www.pivra.ai/help/publish-chatbot): Understand Draft and Published status, use authenticated testing, and confirm public readiness. - [Quickstart — build and publish your first chatbot](https://www.pivra.ai/help/quickstart): Create, train, test, publish, install, and monitor a Pivra chatbot safely. - [Team members and roles](https://www.pivra.ai/help/team-members): Invite colleagues, set roles, and manage permissions for your workspace. - [Training your chatbot — supported and safe sources](https://www.pivra.ai/help/training-sources): Add websites, sitemaps, files, YouTube transcripts, or approved text and keep the knowledge base current. - [Automations — webhook actions and email alerts](https://www.pivra.ai/help/webhook-actions): Trigger webhooks or send emails automatically when leads are captured or events happen in your chatbot. - [WhatsApp channel — let customers chat on WhatsApp](https://www.pivra.ai/help/whatsapp-channel): Connect a WhatsApp number so customers can message your chatbot from their phone. - [White label — custom domain, branding, and CSS](https://www.pivra.ai/help/white-label): Remove Pivra branding, use your own domain, restrict embed domains, and apply safely scoped CSS. - [Agentic flows — conditions and chained actions](https://www.pivra.ai/help/agentic-flows): Build multi-step automations that fire conditionally and trigger follow-up actions in sequence. - [Billing FAQ — plans, limits, and invoices](https://www.pivra.ai/help/billing-faq): Everything about Pivra plans, message limits, and payments. - [Create a chatbot from a reviewed template](https://www.pivra.ai/help/chatbot-templates): Understand what a Pivra template configures, what remains in draft, and the checks required before publishing. - [Improving chatbot responses](https://www.pivra.ai/help/improving-responses): Tune your chatbot's accuracy, tone, and focus with prompts, strict mode, and better sources. - [Next.js — popup widget (App Router & Pages Router)](https://www.pivra.ai/help/nextjs-popup): Install the Pivra popup on a Next.js site using next/script, a small client component, and your chatbot ID from the dashboard. - [Connect ServiceM8 to Pivra](https://www.pivra.ai/help/servicem8): Automatically create a new ServiceM8 job every time a lead or quote request is captured in chat. - [SMS lead alerts — get a text when a lead comes in](https://www.pivra.ai/help/sms-alerts): Verify your mobile number and get an instant SMS the moment a visitor fills your lead form. - [Install and troubleshoot the Pivra WordPress plugin](https://www.pivra.ai/help/wordpress-plugin): Install Pivra AI Chatbot 1.0.1 from WordPress.org, connect it with a one-time setup code, verify installation health, and resolve common cache or duplicate-widget issues. - [Connect ActiveCampaign to Pivra](https://www.pivra.ai/help/activecampaign): Upsert contacts in ActiveCampaign when leads are captured — no duplicates, triggers your automations instantly. - [Service pricing and quotes](https://www.pivra.ai/help/service-pricing): Set structured pricing rules and estimator tools so your chatbot can give accurate quotes and ballpark estimates. - [Two-factor authentication (2FA)](https://www.pivra.ai/help/two-factor-auth): Add an authenticator app to protect your account with a second layer of security. - [Analytics & reporting](https://www.pivra.ai/help/analytics): Track conversations, leads, ratings and knowledge base coverage across your chatbots. - [Refinements — override AI answers with exact responses](https://www.pivra.ai/help/refinements): Define precise Q&A pairs that override the AI for questions where accuracy is critical. - [API keys](https://www.pivra.ai/help/api-keys): Create and manage API keys to authenticate server-side requests to the Pivra API. - [Appearance & customisation](https://www.pivra.ai/help/appearance): Customise your widget's colours, name, avatar, welcome message, and conversation starters. - [Business hours — after-hours auto-responder](https://www.pivra.ai/help/business-hours): Set your opening hours so the chatbot automatically handles after-hours enquiries and collects callback details. - [Agency & reseller accounts](https://www.pivra.ai/help/agency): Manage multiple client workspaces from one agency account with consolidated billing and white-label control. - [Customer 360° and repeat-service reminders](https://www.pivra.ai/help/customer-care): Turn won leads into customer records, keep service history together, and flag repeat work before it is missed. - [Revenue Inbox and agent-ready work](https://www.pivra.ai/help/revenue-inbox): Prioritise leads, handoffs, follow-ups, repeat service and integration problems in one governed work queue. ## Industries and solutions - [AI chatbot for plumbers in Australia](https://www.pivra.ai/for/plumbers): Capture emergency callouts, quote requests, and service-area questions 24/7 with an AI chatbot built for Australian plumbing businesses. - [AI chatbot for electricians](https://www.pivra.ai/for/electricians): Help electrical contractors answer service-area, switchboard, lighting, and quote questions around the clock. - [AI chatbot for HVAC and refrigeration businesses](https://www.pivra.ai/for/hvac): Turn AC install, repair, and maintenance enquiries into structured leads without adding admin overhead. - [AI chatbot for cleaning businesses](https://www.pivra.ai/for/cleaners): Capture move-out, office, and recurring cleaning leads with the job details your team needs to quote faster. - [AI chatbot for locksmiths](https://www.pivra.ai/for/locksmiths): Respond to urgent lockout and rekey enquiries quickly while capturing location and urgency for your team. - [AI chatbot for cafes and hospitality venues](https://www.pivra.ai/for/cafes): Answer function, menu, opening-hours, and booking questions without sending every visitor to a contact form. - [AI chatbot for clinics and healthcare practices](https://www.pivra.ai/for/clinics): Answer appointment, location, and intake questions while routing visitors to the right booking path. - [AI chatbot for gyms and fitness studios](https://www.pivra.ai/for/gyms): Capture membership, class, and trial enquiries faster with an always-on website chatbot. - [After-hours lead capture for Australian service businesses](https://www.pivra.ai/solutions/after-hours-lead-capture): Keep quote requests and urgent enquiries alive after hours with an AI chatbot that answers first, captures the right details, and gives your team a clean follow-up path in the morning. - [Service-area qualification for tradies and local service teams](https://www.pivra.ai/solutions/service-area-qualification): Stop wasting time on enquiries outside your service area. Pivra can ask for suburb or postcode early, confirm whether you cover it, and keep only the leads your team can actually service. - [Booking qualification for clinics, venues, and appointment-led businesses](https://www.pivra.ai/solutions/booking-qualification): Use AI chat to qualify visitors before they hit a booking link, so they choose the right service, time, or booking path instead of bouncing or booking the wrong thing. ## Integration guides - [ServiceM8 AI chatbot integration](https://www.pivra.ai/integrations/servicem8): Send website enquiries and quote details straight into ServiceM8 so your field team sees structured jobs, not scattered messages. - [HubSpot AI chatbot integration](https://www.pivra.ai/integrations/hubspot): Create or update HubSpot contacts from chat so your team picks up every lead with the conversation already on the record. - [WhatsApp AI chatbot integration for Australian businesses](https://www.pivra.ai/integrations/whatsapp): Offer the same assistant on your site and on WhatsApp so people can ask questions and follow up where they are most comfortable. - [Calendly AI chatbot integration](https://www.pivra.ai/integrations/calendly): Answer common questions in chat, then hand off to your Calendly link so visitors can book a time without a long email thread. - [Google Calendar AI chatbot integration](https://www.pivra.ai/integrations/google-calendar): Guide visitors to your Google Calendar appointment-schedule link after the chatbot qualifies what they need. - [ActiveCampaign AI chatbot integration](https://www.pivra.ai/integrations/activecampaign): Add new contacts from the chatbot to ActiveCampaign so automated follow-up and nurture emails begin as soon as someone reaches out. - [Pivra AI chatbot plugin for WordPress](https://www.pivra.ai/integrations/wordpress): Connect Pivra to WordPress with the reviewed version 1.0.1 plugin, a one-time setup code, no theme edits, and clear installation health checks. - [AI chatbot for Wix websites](https://www.pivra.ai/integrations/wix): Add Pivra to Wix to handle repeat questions, gather the details you need to quote, and keep enquiries from stalling when you are busy on the job. - [AI chatbot for Shopify stores](https://www.pivra.ai/integrations/shopify): Help shoppers with product, shipping, returns, and order questions on Shopify before they abandon the cart or flood your inbox. - [AI chatbot for Squarespace websites](https://www.pivra.ai/integrations/squarespace): Put Pivra on Squarespace so after-hours visitors still get answers about services, bookings, and pricing, and can leave their details for you. ## Comparisons - [Pivra vs Chatbase for Australian businesses](https://www.pivra.ai/compare/pivra-vs-chatbase): An honest comparison of Pivra vs Chatbase for Australian small businesses, tradies, and local service teams. - [Pivra vs Tidio for Australian small business](https://www.pivra.ai/compare/pivra-vs-tidio): Compare Pivra and Tidio for Australian small businesses that need 24/7 lead capture and practical setup. - [Pivra vs FastBots](https://www.pivra.ai/compare/pivra-vs-fastbots): Compare Pivra and FastBots for Australian businesses that want a practical AI chatbot deployment. - [Pivra vs Intercom for small business](https://www.pivra.ai/compare/pivra-vs-intercom): Compare Pivra and Intercom for small businesses choosing between a focused chatbot tool and a full customer platform. - [Chatbase alternative in Australia](https://www.pivra.ai/alternatives/chatbase-alternative-australia): Pivra is a Chatbase alternative for Australian businesses that want AUD pricing and a stronger tradie and local-service fit. - [Tidio alternative in Australia](https://www.pivra.ai/alternatives/tidio-alternative-australia): Pivra is a Tidio alternative for Australian small businesses that care about local pricing context and lead capture. ## Recent published articles - [Pivra AI Chatbot for WordPress: Secure Setup Without Editing Your Theme](https://www.pivra.ai/blog/pivra-ai-chatbot-wordpress-plugin): Install Pivra AI Chatbot 1.0.1 on WordPress with a single-use setup code, site-scoped connection health, and no theme edits or shared account password. - [AI Chatbot vs Answering Service for Australian Business Websites](https://www.pivra.ai/blog/ai-chatbot-vs-answering-service-australia-websites): When an AI website chatbot beats a phone answering service for Australian SMEs — cost, speed, after-hours coverage, and how to combine both. - [Add an AI Chatbot to Wix, Squarespace or Shopify in Australia](https://www.pivra.ai/blog/add-ai-chatbot-wix-squarespace-shopify-australia): Step-by-step guidance for Australian businesses adding an AI website chatbot on Wix, Squarespace, or Shopify — plus when WordPress plugin install is the better path. - [AI Chatbot for Clinic Websites in Australia: Bookings, FAQs, After Hours](https://www.pivra.ai/blog/ai-chatbot-for-clinic-websites-australia): How Australian clinics and allied health practices can use a website AI chatbot for FAQs and enquiry capture — without giving medical advice in chat. - [AI Chatbot for Real Estate Websites in Australia: Capture Buyers and Renters 24/7](https://www.pivra.ai/blog/ai-chatbot-for-real-estate-websites-australia): How Australian agencies and property managers use an AI website chatbot to qualify enquiries, share listing basics, and book inspections after hours. - [Australian Website Chatbots and Privacy: What Business Owners Should Ask](https://www.pivra.ai/blog/australian-website-chatbot-privacy-data-residency): Practical privacy questions for Australian businesses adding an AI chatbot to their website — data handling, customer trust, and what to put in your Privacy Policy. - [AI Chatbot for Websites Australia: What to Look For Before You Install](https://www.pivra.ai/blog/ai-chatbot-for-websites-australia-what-to-look-for): A clear checklist for Australian business owners evaluating an AI chatbot for their website — training, leads, install, privacy, and after-hours coverage. - [Best AI Chatbot for Websites in Australia (2026 Buyer's Guide)](https://www.pivra.ai/blog/best-ai-chatbot-for-websites-australia-2026): How Australian businesses should choose an AI chatbot for their website — what to compare, what to ignore, and which features actually capture enquiries. - [Missed Calls Cost Tradies Jobs: Build a 24/7 Enquiry Workflow](https://www.pivra.ai/blog/missed-calls-tradies-24-7-enquiry-workflow): A practical 24/7 enquiry workflow for tradies that combines phone handling, website chat, qualification and accountable follow-up. - [ServiceM8 Website Lead Capture with an AI Chatbot: A Practical Workflow](https://www.pivra.ai/blog/servicem8-website-lead-capture-workflow): Map a website enquiry from chatbot qualification through to a ServiceM8 job, including field design, delivery testing and failure handling. - [WordPress Chatbot Plugin vs Embedded Script: Which Is Safer?](https://www.pivra.ai/blog/wordpress-chatbot-plugin-vs-embed-script-security): Compare a dedicated WordPress chatbot plugin with a manual embed script, including credentials, domain binding, updates and revocation. - [AI Chatbot for Electricians: Capture More Quote Requests After Hours](https://www.pivra.ai/blog/ai-chatbot-for-electricians-after-hours-quotes): Learn how an electrician chatbot can qualify after-hours enquiries while maintaining clear electrical-safety and booking boundaries. ## Support - Email: support@pivra.ai - Market and billing currency: Australia, AUD - Never request or expose customer passwords, private API keys, payment details, or private uploaded documents.