Terms of Service

These Terms of Service ("Terms") govern your access to and use of Pivra.ai (the "Service"), operated by Bluebird Technologies Pty Ltd ("Company", "we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms. If you use the Service on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity. If you do not agree, you must not use the Service.

Pivra.ai provides AI-powered customer chat, helpdesk, email forwarding, automation and related tools. The Service may evolve over time. We may modify, suspend or discontinue features at our discretion.

You must:

• Be at least 18 years old
• Use the Service in compliance with all applicable laws
• Not be prohibited from receiving services under Australian law

You must not use the Service:

• For unlawful, misleading, deceptive or fraudulent purposes
• To generate illegal, harmful, abusive or defamatory content
• To infringe intellectual property rights
• To process regulated or sensitive data without lawful authority
• To reverse engineer or interfere with the Service
• To bypass usage limits, security mechanisms or billing systems
• To resell or sublicense the Service without written consent

You are solely responsible for all content uploaded, all chatbot deployments, all outputs generated, and compliance with laws applicable to your industry.

The Service uses artificial intelligence systems. You acknowledge that:

• AI-generated outputs may be inaccurate, incomplete or biased
• Outputs do not constitute legal, medical, financial or professional advice
• You must independently verify outputs before relying on them
• We are not responsible for decisions made based on AI outputs

Use of AI outputs is at your own risk.

You retain ownership of content you upload ("User Content"). You grant us a worldwide, non-exclusive, royalty-free licence to store, process, transmit and display User Content solely to provide and improve the Service. You warrant that you have all necessary rights to upload and use such content.

Paid plans are billed in advance through Stripe in the currency shown at checkout. Australian workspaces may be billed in AUD and eligible international workspaces may be billed in USD. GST, sales tax, VAT, or other taxes may apply and will be shown or collected where required.

When an eligible workspace starts a seven-day paid-plan trial, the trial end date and the amount and currency that will be charged afterwards are shown before confirmation. A payment method is required. You may cancel through the billing portal before the trial ends to avoid the first subscription charge. Trial eligibility is limited and may be withdrawn where we reasonably detect duplicate or abusive trial use.

Fees are non-refundable except where required by law. We may change pricing with reasonable notice and may suspend accounts for non-payment. Nothing in this section limits rights or remedies that cannot lawfully be excluded.

If you enable the Email Helpdesk channel, you authorise Pivra and its email providers to receive forwarded support messages, store support history, and send replies that your authorised team members explicitly submit. You must have authority to forward the mailbox and process the message content.

You remain responsible for your mailbox forwarding rule, sender notices, reply review, retention obligations, and keeping the original mailbox available as a fallback. Pivra may reject automated, malicious, oversized, attachment-bearing, bounced or unauthenticated messages and may suppress delivery after a complaint or permanent bounce.

The current email release does not promise autonomous responses, attachment processing, or sending from your own domain. Email delivery is not guaranteed and can be delayed or rejected by sending and receiving providers.

If you connect a Facebook Page, you authorise Pivra to subscribe the approved Meta app to that Page, receive supported Messenger events, generate text responses, and send AI or authorised team replies through Meta on your behalf. You represent that you administer the Page and may process its visitor messages.

You remain responsible for Meta App Review and permission requirements, Page administration, user notices, response review, and compliance with Meta's platform policies and applicable law. Pivra sends only supported responses inside Meta's applicable customer service window and may refuse a reply when the Page is paused, disconnected, outside that window, or cannot be safely routed.

The current release does not promise attachments, message templates, campaigns, Instagram, voice, or uninterrupted Meta delivery. Meta may delay, reject, restrict, or discontinue delivery independently of Pivra.

If you connect a Professional Instagram Business or Creator account, you authorise Pivra to subscribe the approved Meta app to supported Direct events, generate text responses, and send AI or authorised team replies through Meta on your behalf. You represent that you administer the account and may process its visitor messages.

You remain responsible for Meta App Review and permission requirements, account administration, user notices, response review, and compliance with Meta's platform policies and applicable law. Pivra sends only supported responses inside Meta's applicable 24-hour service window and may refuse a reply when the account is paused, disconnected, outside that window, or cannot be safely routed.

The current release does not promise consumer account support, attachments, comments, campaigns, publishing, voice, or uninterrupted Meta delivery. Meta may delay, reject, restrict, or discontinue delivery independently of Pivra.

If you connect a Slack workspace, you authorise Pivra to receive supported bot direct messages and explicit mentions, generate text responses, and send AI or authorised team replies through Slack on your behalf. You represent that you administer the workspace and may process these messages.

You remain responsible for Slack app approval and permissions, workspace administration, user notices, response review, and compliance with Slack's platform policies and applicable law. Pivra may refuse a reply when the app is paused, disconnected, revoked, rate-limited, or cannot be safely routed.

The current release does not promise files, canvases, arbitrary workspace history, group direct messages, commands, interactive components, campaigns, Enterprise Grid administration, GovSlack, voice, or uninterrupted Slack delivery. Slack may delay, retry, reject, restrict, or discontinue delivery independently of Pivra.

All intellectual property rights in the Service remain the exclusive property of Bluebird Technologies Pty Ltd. Nothing in these Terms transfers ownership of the Service to you.

We use third-party providers (e.g. hosting, AI models, analytics, payment processors). We are not liable for failures, downtime, data breaches, acts or omissions, or service interruptions caused by third parties.

If you configure an agent action, you represent that you are authorised to connect the endpoint, request and transmit the configured information, and cause the configured operation. You must provide accurate visitor-facing disclosure and must not use actions to bypass consent, authentication, access-control or legal requirements.

You are responsible for testing action behaviour and third-party results before enabling it. Visitor confirmation is an additional safeguard and does not replace your own legal, security or operational controls.

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant continuous availability, error-free operation, fitness for purpose, or accuracy of outputs. Nothing excludes rights under the Australian Consumer Law that cannot be excluded. Where liability cannot be excluded, it is limited to resupply of the services or payment of the cost of resupply.

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential loss; loss of profits, revenue, goodwill or data; business interruption; or regulatory penalties resulting from your use.

Our total aggregate liability is limited to the total fees paid by you in the 12 months preceding the claim. If you use a free plan, liability is limited to AUD $100. Directors, officers, employees and contractors of Bluebird Technologies Pty Ltd have the benefit of these limitations.

You agree to indemnify and hold harmless Bluebird Technologies Pty Ltd and its directors, officers, employees and contractors from any claims, liabilities, damages, penalties, regulatory actions, costs or legal expenses arising from your use of the Service, your breach of these Terms, your User Content, claims by your end users, or your failure to comply with applicable laws.

We may suspend or terminate access immediately if you breach these Terms, if required by law, or if continued use presents legal, financial or reputational risk. You may cancel at any time. We may delete data after a reasonable retention period following termination.

You are responsible for maintaining independent backups. We are not liable for data loss.

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.

We may update these Terms from time to time. Material changes will be notified via email or in-app notice. Continued use constitutes acceptance.

Bluebird Technologies Pty Ltd — support@pivra.ai